WORK EXPERIENCE
Staples - Camp Hill, Pennsylvania
- Customer Service Lead - August 2011 to Present
- Ensure customers are receiving great customer service
- Train Front End associates, ensuring they meet their goals
- Acting store Manager
- Tracked and controlled store inventory, processed returns to warehouse and vendors, processed damaged returns
- Provided service and sales support to customers
- Maintained orderly presentations on all areas of the sales floor
Marching Percussion Head Instructor - July 2007 to May 2009
- Lead other instructors in designing and creating shows
- Oversaw students during competitions
- Aided Head Instructor in teaching drumline
OES, Inc. - New Cumberland, Pennsylvania
Installer - September 2004 to December 2004
- Installed new computers, as per Dellʼs contract with the state of Pennsylvania
- Wrote the process for administering a DOD Level 5 disc wipe to old computers
- Acted as Project Lead at final install site
Harrisburg Area Community College - Harrisburg, Pennsylvania
Computer Lab Monitor - January 2003 to May 2003
EDUCATION HISTORY
Harrisburg Area Community College - Harrisburg, Pennsylvania
Attained Associate in Arts degree in Web Development & Design - December 2011
Shippensburg University - Shippensburg, Pennsylvania
Attained graduate credits for Elementary Education
University of Pittsburgh - Pittsburgh, Pennsylvania
Attained graduate credits for Computer Science
SOFTWARE COMPETENCIES
- XHTML, CSS
- Adobe Photoshop, Flash, Premier, Encore, Dreamweaver, Illustrator
- Microsoft Word, Excel, Access
- Windows, MacOS
